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Saturday 20 July 2013
19:42
.
Touchstone Network company Limited
is looking to recruit the very best individuals to help us deliver
first-class service to our customers. We need experienced, energetic,
and
highly motivated individuals to fill vacant positions.To join us you must be; committed, flexible, reliable, enjoy working in a challenging and fast-moving environment, helpful and efficient over the phone with clients and customers.
1. Position: Contact Center Agent
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013
Job Function/Responsibilities:
•Support and provide superior service via phone, e-mail and fax as a receiver and caller
•Use listening and questioning skills that support effective telephone communication.
•Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
•Understand the impact of attitude in handling calls professionally
•Effectively deal with job stress, angry callers, and upset customers
•Use the most appropriate way to communicate with different behavior types on the telephone.
•Apply the proper telephone etiquette to satisfy various customer situations.
•Apply appropriate actions to effectively control a telephone call.
•Meet commitments to customers
•Display Time flexibility towards shifts as per work floor requirements
•Use listening and questioning skills that support effective telephone communication.
•Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
•Understand the impact of attitude in handling calls professionally
•Effectively deal with job stress, angry callers, and upset customers
•Use the most appropriate way to communicate with different behavior types on the telephone.
•Apply the proper telephone etiquette to satisfy various customer situations.
•Apply appropriate actions to effectively control a telephone call.
•Meet commitments to customers
•Display Time flexibility towards shifts as per work floor requirements
QUALIFICATIONS:
• Must have Customer Service experience
• Must have a strong proficiency in Microsoft application
• Ability to work in a fast-paced environment and multi-task
• Must be detail oriented and possess good oral and written communication skills in English and any other major Language in Nigeria
Minimum of HND in a related discipline
• 1-3 years of relevant experience
• Must have a strong proficiency in Microsoft application
• Ability to work in a fast-paced environment and multi-task
• Must be detail oriented and possess good oral and written communication skills in English and any other major Language in Nigeria
Minimum of HND in a related discipline
• 1-3 years of relevant experience
Skills
• Excellent communication skills.
• Must be confident.
• Must have a clear telephone voice.
• Should be able to work unsupervised and have very good work ethics.
• Must be flexible and adaptable.
• Candidate must be smart.
• Ability to speak one or more major Nigeria language
• Must be able to deal with all types of people.
• Proficient IT skills.
• Excellent communication skills.
• Must be confident.
• Must have a clear telephone voice.
• Should be able to work unsupervised and have very good work ethics.
• Must be flexible and adaptable.
• Candidate must be smart.
• Ability to speak one or more major Nigeria language
• Must be able to deal with all types of people.
• Proficient IT skills.
2. Position: Contact Center Supervisor
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013
Job Function/Responsibilities:
•Managing the daily running of the call center;
•Setting and meeting performance targets for speed, efficiency, quality and sales;
•Liaising with team leaders, operatives and third parties to gather information and resolve issues;
•Monitoring random calls to improve quality, minimise errors and track operative performance;
•Improve quality results by recommending changes.
•Reviewing the performance of Contact Center Agents and identifying training needs.
•Recording statistics, user rates and the performance levels of the center and preparing reports;
•Handling the most complex customer complaints or enquiries;
•Organising staffing, including shift patterns and the number of staff required to meet demand;
•Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
•Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned.
•Candidate must be based in Abuja or willing to relocate to Abuja.
•Setting and meeting performance targets for speed, efficiency, quality and sales;
•Liaising with team leaders, operatives and third parties to gather information and resolve issues;
•Monitoring random calls to improve quality, minimise errors and track operative performance;
•Improve quality results by recommending changes.
•Reviewing the performance of Contact Center Agents and identifying training needs.
•Recording statistics, user rates and the performance levels of the center and preparing reports;
•Handling the most complex customer complaints or enquiries;
•Organising staffing, including shift patterns and the number of staff required to meet demand;
•Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
•Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned.
•Candidate must be based in Abuja or willing to relocate to Abuja.
QUALIFICATIONS:
•Must
be detail oriented and possess good oral and written communication
skills in English and any other major Language in Nigeria
•Outstanding customer service skills required
•Must have the ability to work independently
•Must have a strong proficiency in Microsoft application
•Must have excellent analytical, problem solving, decision-making, and follow-up skills
•Excellent time management and leadership skills required
•Computer keyboarding and navigational skills required
•Prior supervisory/lead experience within a call center environment a definite plus
•Minimum of HND in a related discipline
3-5 years of relevant experience
•Outstanding customer service skills required
•Must have the ability to work independently
•Must have a strong proficiency in Microsoft application
•Must have excellent analytical, problem solving, decision-making, and follow-up skills
•Excellent time management and leadership skills required
•Computer keyboarding and navigational skills required
•Prior supervisory/lead experience within a call center environment a definite plus
•Minimum of HND in a related discipline
3-5 years of relevant experience
3. Position: Front Desk Officer
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013
Job Function/Responsibilities:
•Being the first point of contact for visitors
•Answering company phones and directing calls to the appropriate team member
• Pick up and deliver the mail
• Open and date stamp all general correspondence
• Maintain the general filing system and file all correspondence
• Maintain an adequate inventory of office supplies
• Provide word-processing and secretarial support
• Respond to public inquiries.
•Updating company social media profile
• Other duties as assigned.
•Candidate must be based in Abuja or willing to relocate to Abuja.
QUALIFICATIONS:
•Answering company phones and directing calls to the appropriate team member
• Pick up and deliver the mail
• Open and date stamp all general correspondence
• Maintain the general filing system and file all correspondence
• Maintain an adequate inventory of office supplies
• Provide word-processing and secretarial support
• Respond to public inquiries.
•Updating company social media profile
• Other duties as assigned.
•Candidate must be based in Abuja or willing to relocate to Abuja.
QUALIFICATIONS:
•Outstanding customer service skills required
•Must be detail oriented and possess good oral and written communication skills in English and any other major Language in Nigeria
•Must have the ability to work independently
•Must have a strong proficiency in Microsoft application
•Excellent time management skills required
•Minimum of OND in a related discipline
1-3 years of relevant experience
•Must be detail oriented and possess good oral and written communication skills in English and any other major Language in Nigeria
•Must have the ability to work independently
•Must have a strong proficiency in Microsoft application
•Excellent time management skills required
•Minimum of OND in a related discipline
1-3 years of relevant experience
TO APPLY
Send your CV to careers@tnclonline.com with the position you are applying for as the subject.
Closing date: 31/7/2013
19:42
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19:42
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Fortis Microfinance Bank is A dynamic Microfinance Bank based primarily in Abuja and driven by passion for excellent business and lifestyle solutions.
Just walk into any of their branches an drop your cv.
See Full List of their Branches After This cut...
Head Office
Medife House Plot 2135, Herbert ,Macualay Way Wuse Zone 5, Abuja |
Wuse Business Office
Ground & 1st Floors Medife House Plot 2135, Herbert ,Macualay Way Wuse Zone 5, Abuja. |
Wuse 2 Business Office
#2 Lobito Crescent, opp Visafone office, Wuse 2, Abuja. |
Emab Business Office |
19:41
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provided a balanced lifestyle environment to operate with competitive advantage. The businesses will have access to Africa’s largest consumer market, equidistant proximity to every part of Nigeria and easy access to key global destinations. This is being done while harnessing the resource potentials of higher institutions and, attracting participation from leading global brands and local technology entrepreneurs. Overall, one-stop/compact response to the challenges of doing business in Nigeria shall be provided across such areas as access to superior infrastructure and reliable connectivity, high quality real estate, availability of dependable information and provision of services of relevant agencies in the same location. Abuja Technology Village Free Zone Company, ATV, is the dedicated Management Company established to facilitate realization of the STP/SEZ through participation by relevant stakeholders from the Public and Private Sectors as well as Academia and Civil Society.
19:41
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Park (STP) development initiative aimed at creating Africa’s preferred technology research, development, incubation and outsourcing destination – while also fostering knowledge management/sharing on best practices in Science and Technology Park (STP) development in the African context. The key catchphrases behind the objects of the Foundation include support of the rural poor with the use of technology, promotion of science & technology education, promotion of the use of environmentally friendly energy solutions and other sustainable initiatives; and, support of technology incubation. The Foundation recognizes community, the environment and sustainable development as key to its success and core mandate.
19:40
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Posting Title
IFRS Manager
Location
Lagos,Nigeria
Roles and responsibilities
Skill set
- B.Sc. Accounting or related subjectsProfessional Accounting Qualification (ICAN, ACCA, ACA etc.)Minimum 6 years’ experience spanning the following;
- 3 years’ experience handling complex IF
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