Wednesday 23 October 2013

Company Profile:
Adexen is pioneering in HR and Recruitment Process Optimization to service its customers. All clients enjoy the flexibility of choosing dedicated Onshore, Nearshore, or Offshore services.

Our HR and Advisory consultants have many years experience of working with leading multinationals and large local companies across Africa and other emerging markets. Whether you are considering implementation of a new HR strategy or a move to outsource your resourcing function then our consultants can offer advice on a creative solution to your problem
Our Client is a new start-up Data Centre company in Nigeria. The company offer an integrated solution centre to provide Co-location data hosting services to telecommunication companies, banks, internet service providers and other companies within Nigeria.

Adexen Recruitment Agency is mandated by a new start-up Data Centre company to recruit a Data Centre Project Manager.

Position: Data Centre Project Manager

Job reference:
 313
Location: Nigeria 
Function: IT
What we  require from you
  • Strong commitment to high standards and quality service.
  • High level of integrity and ethical behaviour sets a good example.
  • Good communication skills oral, written, IT and presentation.
  • Highly motivated and performance orientated.
  • Committed to development of team talent. Hands-on, performance oriented, practical and pragmatic, with a proven ability to get the job done .
  • Proven A1+ physical health is a must. Strong work ethic, endurance and ability to work long hours under challenging operating conditions.
  • Proven staying record no job hopping.
  • Assertive rather than aggressive.
  • Experience with and understanding of data centre infrastructure and migration practices
  • Previous experience with large scale deployment and migration of technology services
  • Experience working both independently and in a team-oriented environment
  • Ability to conform to shifting priorities and proactively drive changes in scope, timelines, and requirements
  • Ability to elicit cooperation from a wide variety of sources: management, business unit contacts, and data centre peers
  • Ability to effectively prioritize and execute in a high-pressure environment
  • Strong program management experience in related industry with demonstrated achievements in planning, directing, and implementing multiple and concurrent large projects
What you will be doing for Us
  • Controls program deliverables, scope, expectations, and coordinates program progress with sponsors, steering committees, and senior leadership.
  • Interfaces independently with all functional and business areas affected by Data Centre Co-location works closely with functional resource managers to ensure adequate allocation of resources to projects
  • Develops and delivers program reports, proposals, and requirements documentation to senior leadership and key stakeholders work with Delivery teams to produce executive reports on the projects and keep leadership apprised of project scope, cost, or schedule changes
  • Defines program success criteria and reviews throughout the project life cycle
  • Communicates program expectations to all team members and stakeholders
  • Identifies, assess and manages risks to the success of the Data Centre Co-location program and ensures stakeholders have information to make effective decisions
  • Provides thought leadership on all aspects of the program in order to ensure successful delivery
  • Establishes the appropriate tools and processes to meet program goals.
  • Influences program sponsor to make the appropriate decisions and modifications in response to external influences on the program.
  • Effectively communicates highly complex ideas and issues at multiple levels of leadership, including executive leadership
  • Maintains a solid understanding of the industry and incorporates best practices as they emerge
  • Ensure appropriate visibility into assigned programs to all levels of management, up to and including executive management.
  • The Project Manager, will have input to the on-going financial elements of the program as well as provide financial tracking and regular reporting on the program.
  • The Program Manager, will maintain a broad view of centralized budgets and assist Operations management in identifying and resolving funding issues across the various co-location initiatives
  • The Program Manager, will develop engagement models with internal and external stakeholders that clearly define accountabilities and responsibilities in support of The Company Program and then hold them accountable for commitments.
  • Works with Migration Design and Data Centre leaders to identify and prioritize program deliverables, dependencies, and critical path items
  • Works with internal and external stakeholders to assure a smooth in-take of DC co-location projects while assuring priorities across the various groups are in synch. Resolves conflicts across internal and external teams in a timely manner
Deadline
1st November, 2013

How to Apply
All qualified candidates should apply below:
Click here to apply


Company Profile:
We are a Leading hydrocarbon contaminated waste Management company based in Port Harcourt.

We are recruiting to fill the below position of:

Position: Accountants

in
Port Harcourt, Rivers
What we Require from You
  • B.Sc Accountancy/ (HND).
  • Minimum of 5 years working experience.
  • Must be Chartered Accountant (ICAN /ACCA).
  • Must be computer literate and proficient in the use of current accounting softwares.
  • Must be very skilled and possess analytical mind with high attention to details.

What you will be doing for Us
  • Responsible for Accounting and Financial matters.
  • Must be of high integrity and sound accounting Management skills.
  • Ensure that financial reporting is in line with all statutory positions/ audit standards such as IFRS (International Financial Reporting Standard).
Deadline
24th October, 2013

method of Application
All qualified candidates should forward their applications and CV's to: Recruitment13_linkages@yahoo.com

Kiote Services Limited is recruiting to fill the following position:

Position: Junior Call Center Agent
in Lagos

What you will be doing for us
  • Receive inquiry calls from customers
  • Identify customer issues and provide possible solutions
  • Record client information
  • Give step by step instruction to customers. 
What we require from you
  • Strong use of English language in both verbal and written.
  • Must have strong computer skills including Microsoft Office
  • Must be analytical and keen to details.
  • Ability to talk while encoding data on the computer.
  • Must be patient and courteous
  • Able to professionally take constructive criticism
  • Demonstrates good conflict resolution skills
  • Works well in a high volume, fast paced environment
  • Able to work effectively without supervision
  • Able to sit for up to eight hours
  • OND/HND/BSc in any discipline
Deadline
23rd October, 2013.

How to Apply
Interested and qualified candidates should send their applications and CVs in MS-WORD format to: careers@kioteservices.com using the job applied for as the subject of the mail 
Note: Shortlisted candidates will be contacted with further information on assessment

Company Profile: Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day. 

We are recruiting for the position of:

Position: Customer Care Officer - Lagos

Job ID:
 400544
Job Function: Consumer Banking
Location: Nigeria - SCB

What you will be doing for us
  • Contribute insights & feedback as VOF & VOC towards strategy formulation & execution of plan
Complaint Management Including Resolution
  • Assist with the execution of assigned CCU strategic projects 
  • Ensure adherence to TAT & service standards as shown below:
Key complaints Matrics
  1. Number of complaints
  2. Complaints per 1000 accounts
  3. FTR (First Time Resolution)
  4. OHS (Overall Handling Score of complaint resolution)
  5. TAT < 24 hrs 
  6. TAT > 2 days
  7. Unresolved complaints > 14 days
  8. Inappropriate Sales
  9. Proven mis-selling
  10. Number of metrics in RED
  • Ensure zero backlog on escalations
  • Personally involved in resolution of escalated complaints
  • Ensure overall audit, controls & costs are well executed
  • Ensure timely MIS updates
  • Ensure adherence to communications, empowerment & delegation matrix.
Continuous Improvements 
  • Contribute ideas towards how to continually improve complaint management process
  • Support on assigned process improvement projects
  • Support on assigned strategic initiatives
What we require form you
  • Minimum of a 2nd Class degree in a relevant course
  • Computer literate and high on presentation skills
  • Fair knowledge of core banking products and markets.
  • Practical working knowledge of company, industry and banking guidelines and regulations.
  • Strong bias for communication (spoken and written)
  • Has an analytical mind, loves solving problems with eyes for details
  • Personable with strong interpersonal skills
  • In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Risk & Governance 
  • Ensure compliance with changes in Group Policy & Standards, TCF, local laws & regulations
  • Ensure compliance with guidelines & procedures on KYC in daily handling of customer service issues
  • Ensure robust quality audit checks & controls are embedded
People & Development
  • Display strong performance culture
  • Support efforts that ensure fulfillment of service recovery SLAs
  • Support efforts that would build the Bank’s profile in service centricity through strong engagement with regulators, media or customer associations.

How to Apply
All qualified candidates should apply below before 1st November, 2013:
Click here to apply
Note: When the page opens, Click Location: Nigeria - SCB then click Search, then click Customer Care Officer - Lagos