Shop Manager.Experience Centre (Oyibgbo,NG) job career at Etisalat Nigeria 2013

Job Summary
Ensure the effective and efficient operations of assigned Experience Centre
Principal Functions

Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction Initiate and manage relationships with internal and external customers Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary Facilitate the provision of after-sales support to customers Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre Ensure compliance with all health, safety, security and emergency policies and procedures Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required Attend team/ divisional/ departmental meetings as required Provide guidance and manage the performance of subordinates Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales Perform any other duties as assigned by the Manager-Regional Retail Sales

Educational Requirements
First degree or equivalent in any discipline
Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment

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