Arik Air, West and Central Africa’s largest carrier, seeks the
services of experienced and competent candidates to fill the following
existingvacant position:
Position: Officer, Member Services
in: Nigeria
Duties
- Ensuring efficient operation of member services centre
- Ensuring enhancing member awareness by handling accurate information relating to the programme
- Ensuring seamless member experience by handling of member queries & grievances
- Efficient handling of members who have not received member pack
- Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports.
- Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station
What we Require from you
- 3 to 5 years experience in similar job role while a University Degree would be of advantage.
- Knowledge of principles, practices and techniques of operations.
- Positive Attitude, Excellent communication in oral/written English,
- Must be computer literate, preferably with prior experience of the implementation of customer loyalty programmes.
- Knowledge of systems used in the Reservation Department would be an advantage
Position: Manager, Partnerships & Alliances
in: Nigeria
Basic Duties
- Compile and manage partnership strategy plan
Partner Audit/preliminaries
- Assessment of potential partners upon the basis of win win and best fit with the airlines objectives.
- Source new major partnerships, at least 4 PA
- Responsible for revenue targets by partner.
- Responsible for the membership benefits, functional and revenue
growth of international partnership marketing for the
programme Implementing marketing plans with existing partners for cross
marketing opportunities
Ongoing Partner Evaluation
- Provide regular evaluation of the commercial benefit that is derived from the programme’s partner marketing partnerships
- Prepare and implement and undertake partner evaluation guidelines
- Creation and implementation of reward only partnerships
Requirements
- Partnership experience gained in a service industry such as Banking/financial services marketing
- Preferable 5 Years experience
- Be creative, detail orientated and self-motivated.
- Must be fully computer literate, preferably with prior experience of
knowledge of the implementation of customer loyalty programmes.
- Good project management skills
Position: Manager, Member Services
in: Nigeria
Duties
- Over see direct day-to-day operations and service delivery of the member servicescentre to ensure total customer satisfaction.
- Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.
- Manage the member services operation which includes membership, registration, and information dissemination
- Ensure that all membership records, communication and product orders processed by member Service staff within required times.
- Monitor and optimize the performance and productivity of the Member
Service staff and all areas related to member services, provide
ongoing feedback and training to ensure quality service.
What we Require from you
- 3 to 5 years experience in similar job role while a University Degree would be of advantage.
- Knowledge of principles, practices and techniques of operations.
- Be creative, detail orientated and self-motivated.
- Must be fully computer system literate, preferably with prior
experience of knowledge of the implementation of customer loyalty
programmes.
- Knowledge of systems used in the Reservation Department would be an advantage.
- Good project management skills.
HOW TO APPLY
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Position: Cargo Operations Manager
in: Nigeria
Basic Duties
- Develop, implement and maintain Cargo Operation Manual and quality control documentation.
- Ensure safety, security and quality standards defined by regulatory authorities and company procedures.
- Organize regular liaison with station managers on cargo operations issues in their stations,
- Carry out quality and safety audits of Cargo
Operations
- Analyze daily and weekly cargo performance.
- Take necessary steps to improve performance, safety and security of cargo operations
- Facilitate necessary administrative requirements to ensure smooth passage of imports/exports.
- Ensure Dangerous Goods compliance is maintained in all areas
What we Require from you
- Bachelors degree or HND in any discipline,
- Certificates in Cargo Management
- Proven experience as a Cargo Manager with a minimum of 5 years experience.
- Extensive knowledge of Cargo Operations
- Cargo Security
- Aviation and Air Cargo rules and regulations
HOW TO APPLY
All qualified candidates should send their CVs and applications to:
aviationgroundoperations@arikair.com the subject of the email should be the position you are applying for
Position: Support Administrator
in: Nigeria
Basic Duties
- Install, configure, and support local Area Network (LAN), wide area network (WAN) for outstations.
- Monitor Systems to ensure their network availability to all users and perform necessary maintenance to support optimal availability
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Handles all IT support issues
What we Require from you
- Sciences/ Engineering degree
- 5 years working experience
- Service Level Agreement management, experienced staff manager
- ITIL Certificate
- Aviation IT support experience (a plus)
Interested and qualified candidates should send their CVs and applications to:aviationadmin@arikair.com the subject of the email should be "Support Administrator"Position: Supervisor - Loyalty Operations
in: Nigeria
Duties
- Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
- Prepare ‘Service Proposal Documents’ and review
- Change Requests for programme developments and enhancements.
- Develop and map operational process updates and enhancements for programme operation.
- Assist Marketing & Communications in overseeing successful
delivery of programme materials from an operations perspective. (e.g.
sot-up of collateral, liaison with lT on SMS and Email delivery, etc.)
- Assist Partnership Manager with the operational set-up for new
partners (i.e. stock processes, system interface liaison with IT,
redemption process development, etc.)
What we Require from you
- 3 to 5 years of experience in similar job role while a University Degree would be of advantage
- Excellent communication, analytical and negotiation skills
- A self-starter that can take a project from concept to delivery
- Good communication skills with an ability to meet with programme partners and managers at all levels
Position: Officer, Billing & Reconciliationin: Nigeria
Basic Duties
- Issue FFP billing adjustments, track, process and complete third-party invoices and ensures successful monthly close cycle
- Mail and validate refund checks for partners
- Contact customers in relation to their payment inquiries
- Follow up on any declined credit card
- Establish controls and ensures the quality and integrity of the client billing process
- Overall management of the firm’s billing function arid personnel
What we Require from you
- A university degree or equivalent certification
- 3 to 5 years of experience in similar job role
- Knowledge of systems used in the Reservation Department
- Must have strong understanding of software systems applicable to the billing function
- Must have excellent analytical, organizational, interpersonal and presentation skills
- Proficient in the use of Microsoft Word and Excel
Position: Officer, Partnerships
in: Nigeria
Duties
- Work closely with Manager-Partnerships to develop and implement
business strategies and marketing plans to promote FFP partners (Airline
and Non airline, Lifestyle and Financials ) to:
- Introduce revenue streams and increase
- Help reduce mileage liability by introducing promotions and various ventures.
- Build loyalty and base increase by strategic partnerships.
- The Officer will ensure that the partnerships are set up as per
agreed timelines including contractual signoffs and operational setup
What we Require from you
- Experience in Loyalty Marketing and/or Partnership Management with a
multinational customer and partner base Excellent communication,
analytical and negotiation skills
- Product development experience gained in leisure industry is an advantage
- Experience in account or project management with a strong attention to detail
- Ability to work closely with allied functions such as Systems,
Marketing, Operations and external functions such as Contracts/Legal
- Applicants are required to hold a Marketing Management degree or
equivalent, with a minimum of 3 years of airline Partnership Management
or Loyalty Marketing.
Application Deadline 6th November, 2013
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