Customer Service Executive and Secretary Job vacancies at Foltechs Engineering Services Nigeria 2014

Foltechs Engineering Services Limited is recruiting to fill the following position:

Job title:  Customer Service Executive

Job Description:

•     Providing help and advice to customers using your organization’s products or services;
•     Communicating courteously with customers by telephone, email, letter and face to face;
•     Attending to all walk-in customers to ensure they have a rewarding experience;
•     Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
•     Generate invoice for customers;
•     Follow up on all quotation sent out to customers;
•     Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
•     Keeping accurate records of discussions or correspondence with customers;
•     Developing feedback or complaints procedures for customers to use;
•     Meeting with other managers to discuss possible improvements to customer service;
•     Learning about your organization’s products or services and keeping up to date with changes;

Job title: Secretary

Responsibilities

•     Managing diaries and making appointments
•     Preparing and distributing papers and documents for meetings
•     Taking messages
•     Handling correspondence
•     Drafting letters and other documents, such as PowerPoint presentations
•     Maintaining filing systems
•     Photocopying and printing
•     Using various computer packages - Word, Excel, PowerPoint

Please Note: Preferably Female

Please Note: Female Elect/Elect graduate is prefered.

How to Apply
All qualified candidates should send their applications and CVs to: folsrecruit2013@yahoo.com

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