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We are a Business Consultancy firm focused on small/medium businesses. Our goal is to provide our clients with the
support they need to grow their businesses by providing them with value -added and convenient services in a friendly atmosphere.
Being a small business also, we understand the unique challenges of running a business in Nigeria and therefore offer solutions which are drawn mainly from our experience and exposure.
We are passionate about our clients and see ourselves more as partners working towards a common goal. At SENCE it is not about how much we can make but how much we can do to make our clients' goals that much more achievable.
Knowing that we have given one more business a shot at becoming a force to be reckoned with is very vital to our existence.
Information Security Officer
Roles and responsibilities
The Information Security Officer (ISO) is responsible for the development and delivery of a comprehensive information security and privacy program. The scope of this program is company-wide, and includes information in electronic, print and other formats. The purposes of this program include: to assure that information created, acquired or maintained by the company and its authorized users, is used in accordance with its intended purpose; to protect the company’s information and its infrastructure from external or internal threats; and to assure that the company complies with statutory and regulatory requirements regarding information access, security and privacy.
The role has been broken down as follows;
Policy
1. Coordinate the development of the company’s information security policies, standards and procedures.
2. Work with key IT offices, data custodians and governance groups in the development of such policies.
3. Ensure that the company’s policies, support compliance with external requirements.
4. Oversee the dissemination of policies, standards and procedures to the office community.
Education and Training
5. Coordinate the development and delivery of an education and training program on information security and privacy matters for employees, other authorized users, and students.
Compliance and Enforcement
6. Serve as the company’s compliance officer with respect to the Company, State and Federal Information Security policies and regulations.
7. Prepare and submit required reports to external agencies.
Incident Response
8. Develop and implement an Incident Reporting and Response System to address the company’s security incidents (breaches).
9. Respond to alleged policy violations, or complaints from external parties.
10. Serve as the official company’s contact point for information security, privacy and copyright infringement incidents, including relationships with law enforcement entities.
Risk Assessment and Incident Prevention
11. Develop and implement an ongoing risk assessment program targeting information security and privacy matters.
12. Recommend methods for vulnerability detection and remediation, and oversee vulnerability testing.
Official Contact
13. Act as the official contact representing the company on Information Security matters; serve as the office contact point for external auditors and agencies, survey requests, etc on security/privacy matters.
14. Maintain Knowledgebase - Keep abreast of latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities pertaining to the company and its mission.
15. Emergency Preparedness - Take part in company’s Disaster Recovery Planning.
Skill set
• Bachelor’s degree in a related field required. Advanced degree preferred.
• Minimum 7 years of experience in Information Security, Information Technology or related field.
• Experience in developing and administering an information security program essential.
• Excellent policy development, program administration and compliance/incident response experience.
• Very good knowledge of the regulatory environment of information security is essential.
• Excellent project management.
• Written and oral communications skills.
• Ability to work collaboratively with a broad range of constituencies essential
• A demonstrated ability to work with diverse groups of people is required.
Work experience 7-8 years
Software Developer - PHP
Roles and responsibilities
A PHP developer is responsible for the layout, design and coding of a website specifically in PHP format. They figure out the technical and graphical aspects of a website. A PHP developer also maintains and updates an existing website.
Responsibilities and Duties
• Develop the programming code from scratch or by adapting existing website graphics packages and software to meet business requirements
• Uploading the web site onto a server and registering it with different search engines.
• Testing the website and identifying any technical problems and hitches
• Establishing the purpose of the website based on its target audience
• Determining any functionality that the site must support and developing PHP content based on practical approved layout
• Identifying the content type the site will host and ensuring compatibility with the PHP programming requirements
• Giving guidance on colors, layout and styles for the client website is very important
Skill set
• Skills in software graphics manipulation and web programming
• Creativity and imagination and an open mind
• Excellent interpersonal and communication skills
• Ability to adapt and pick up new techniques and technology
• Must be able to stay on top of advancing internet and computer technology and its effects to the business environment
• Must be thorough and precise in their work
• Ability to work individually or in a team to beat tight deadlines.
• Ability to multi-task
• Knowledge of international web standards and protocols is very important
• Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc.
• Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX etc.
• Good knowledge of relational databases, version control tools and of developing web services
• Experience in common third-party APIs (Google, Facebook, eBay etc.)
• Passion for best design and coding practices and a desire to develop new bold ideas
Education and Qualifications
• Degrees in Computer science, IT, Software Engineering, Web Development, Programming or other related field
• 0-2 years of Software Development experience in PHP.
• Certification in PHP Web Development, Graphics and Software Programming
• More specific Diploma, degree or certificate in Web Development, Multimedia Design, Web Design and Web Content Management is very beneficial.
Work experience 0-2 years
Software Developer - iOS
Roles and responsibilities
1. Design and build advanced applications for the iOS platform
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Unit-test code for robustness, including edge cases, usability, and general reliability.
4. Work on bug fixing and improving application performance.
5. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skill setThe requirements for this role are as follows;
• Bachelor/Master’s degree in Computer Science, Engineering or a related subject
• 0-2 years of Software Development experience
• 0-2 years’ experience or willing to learn iOS development
• Have published one or more iOS apps in the app store
• A deep familiarity with Objective-C and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle
Work experience 0-2 years
Software Developer - Microsoft SharePoint
Roles and responsibilities
We are looking for a Microsoft SharePoint Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation Microsoft SharePoint Applications that serves all the organization goals.
Responsibilities
1. Strong knowledge and understanding in Microsoft Office SharePoint Server 2007
2. 3 - 5 years' experience with ASP.NET Development.
3. Experience in developing and maintaining Web services and multi-threading.
4. Experience of building and maintaining application using object oriented methodology.
5. Workflow Developments.
6. Great communication and customer service skills.
7. KPI knowledge.
Skill set
• Bachelors/Master’s degree in Computer Science, Engineering or a related subject
• 0-2 years of software development experience
• 0-2 years’ experience or willing to learn of SharePoint development
• Experience with Visual Studio environment
• Basic Knowledge of Networks and Domain
• Solid understanding of the Software Development life cycle.
Work experience 0-2 years
Software Deveoper - DotNet
Roles and responsibilities
1. Working within the Technology team, specifically on the software design and development of commercial web-based software products and applications
2. Design, implement, and tune enhancements that work within the startup environment
3. Work within Market pander’s software development expectations, processes, and quality initiatives
4. Work to accurately evaluate risk and estimate software development tasks
5. Strive to continually improve technical and developmental skills
6. Collaborate with cross-functional teams to define, design, and ship new features.
7. Work with outside data sources and API's
8. Unit-test code for robustness, including edge cases, usability, and general reliability.
9. Work on bug fixing and improving application performance.
10. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skill set
• Bachelors /Master’s degree in Computer Science, Engineering or a related subject
• 0 to 2+ year of experience with web development on ASP.NET 2.0 or above
• 0 to 1+ year of experience with HTML/CSS, JavaScript, jQuery
• 0 to 1+ year of experience with Database Fundamentals (SQL Server/MySQL)
• Experience with any Source control tool
• Ability to understand and create ERD, Class Design etc
• Knowledge of data structures and algorithms, since we will develop a lot of search tools and applications
• Good Communication skills
• Must show flexibility to learn & work on other technologies apart from SaaS/Cloud
• Experience working in small teams
• Solid understanding of the full mobile development life cycle.
Work experience 0-2 years
Software Developer - Android
Roles and responsibilities
1. Design and build advanced applications for the Android platform
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Work with outside data sources and API's
4. Unit-test code for robustness, including edge cases, usability, and general reliability.
5. Work on bug fixing and improving application performance.
6. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skill set
• BSc/MSc degree in Computer Science, Engineering or a related subject
• 0-2 years of software development experience
• 0-2 years’ experience or willing to learn Android development
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.
Work experience 0-2 years
Network Engineers
Roles and responsibilities
The network engineer will be responsible for the smooth operation of the organization’s Voice as well as Data network for providing maximum performance and availability for the users. He/She will ensure that all the branches like LAN, WAN and VOIP are designed installed and maintained. This position requires the candidate to be technically updated and be well versed in using all kinds of upcoming software and technologies.
Duties
The following represents the duties and responsibilities for this role
• Configures and supports the network mechanism and instruments.
• Configures and supports firewall systems.
• Designs Networks and provides customers with specific solutions.
• Monitors Network and Network security.
• Manages and monitors System Utilization as well as Back-up utilization.
Skill set
Essential qualifications and requirements for this job include the following;
1. A minimum of a Bachelor degree in any Computer related course.
1. Good working knowledge of CCNP, CCNA.
2. A minimum of 2 years’ experience in and sound knowledge of Network and System administration and other relevant field.
3. Very good knowledge of Cisco as well as other vendor routers.
4. Good knowledge and experience of Configuration and Management of Switches.
5. Awareness of ISP operation. And should be well versed in address and routing management.
6. Good knowledge of security as well as risk management preferably in an ISP environment.
7. Practical knowledge of NAT and IPSEC
8. Experience of Code Management and Revision Control System is an added advantage.
9. Some experience in sound Project Management and Handling is an added advantage.
Work experience 2-3years
Network Operations Centre (NOC) Engineers
Roles and responsibilities
The Network Operations Centre is where information technology specialists perform their work using highly expensive and sophisticated tools and equipment and from where network monitoring and control is implemented over a telecommunication or satellite. This is where network problems are found and resolved; data updated and new software distributed. The Engineers who work at the Centre will be responsible for efficient functioning of the organization’s network system.
The following levels of Engineers are required for this role;
a. Network Operation Centre Shift Leader (Suited for A Network Engineer with more than 5 years’ experience) – REF (SENOC48/a)
b. Tier 1 Engineer – (Suited for IT students) (Ref SENOC48/b)
c. Tier 2 Engineer – (Suited for a fresh graduate Engineer ) REF (SENOC48/c)
d. Tier 3 Engineer - (Suited for a Network Engineer with minimum of 3 years’ experience) REF (SENOC48/d)
The NETWORK OPERATION CENTRE engineers execute a variety of jobs such as administering and configuring Cisco routers, changing firmware (small and fixed software programs) regularly, resolving network issues and checking that multimedia files transmitted via networks are working properly.
Duties
• Supervises the functioning of network components and makes sure that they are active and problem free.
• By applying essential software application and hardware tools detect and identify the nature of problems and solve them problem.
• Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them himself.
• Takes the help of technical experts from the organization or from outside (if required) to solve a problem.
• Manage complaints and ensure that they are resolved.
• Completes work according to policies of the company.
• Maintains a detailed record of the problems and methods used to solve it.
• Maintains network facilities for continuous performance.
• Synchronizes with technical staff to design and create new software applications for supervising network performance and operations.
• Carries out inspections on a regular basis on network performance and prepares final reports for management.
• Deals with power outages, black holes, network failures and ensures the stability of the main network.
Skill set
To qualify the candidates must have the following;
• A bachelor degree in Information Science or Computer Science.
• A good experience in handling computer networks.
• Experience in hardware and software used by the company are generally given priority.
• Ability to solve different network problems which may include those that cannot be resolved using typical methods.
• Ability to think ahead in order to identify and use special measures in problem solving.
• Ability to understand information in different formats such as pictorial, verbal and print representations.
• Good communication skills
• Excellent problem solving capabilities
• Demonstrable technical knowledge.
Call Centre Operations Manager
Roles and responsibilities
The roles and responsibilities for this job are as follows;
• Determining Call Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;
• Identifying and evaluating state-of-the-art technologies;
• Establishing technical specifications, and production, productivity, quality, and customer-service standards;
• Contributing information and analysis to organizational strategic plans and reviews.
• Developing Call Center systems by developing customer interaction and voice response systems, and voice networks;
• Maintaining and improving Call Center operations by monitoring system performance, Identifying and resolving problems, preparing and completing action plans;
• Accomplishing Call Center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, disciplining employees and communicating job expectations;
• Administering scheduling systems;
• Planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures.
• Meeting Call Center financial objectives by estimating requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Preparing Call Center performance reports by collecting, analyzing, and summarizing data and trends.
Skill set
To be successful in this role the candidate must have the following;
• A good first degree in any Subject, Computer Science or Engineering will be preferred.
• Minimum of 5 years work experience managing a Call Centre.
• Good exposure to Process Improvement
• A good understanding of processes and how to manage them
• Customer Focus
• Strong Listening abilities
• Very good Phone etiquette
• Strong verbal communication skills
• Very good relationship building/interpersonal skills
• Strong problem solving skills.
• Ability to multi task
• A very good team player
Work experience 5 - 6 years
System Administrators
Roles and responsibilities
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology.
This individual is accountable for the following systems: Windows based systems. Knowledge of Apple based systems, Android, Blackberry, Linux systems. The duties have been broken down as follows;
SA Engineering and Provisioning
1. Engineering of SA-related solutions for various project and operational needs.
2. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
3. Develop and maintain installation and configuration procedures.
4. Contribute to and maintain system standards.
5. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Operations and Support
6. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
7. Perform regular security monitoring to identify any possible intrusions.
8. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
9. Perform regular file archival and purge as necessary.
10. Create, change, and delete user accounts per request.
11. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
12. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Maintenance
13. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
14. Upgrade and configure system software, infrastructure applications per project or operational needs.
15. Maintain operational, configuration, or other procedures.
16. Perform periodic performance reporting to support capacity planning.
17. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
18. Maintain data centre environmental and monitoring equipment.
Skill set . Bachelor degree, with a technical major, such as engineering or computer science.
2. Systems Administration/System Engineer certification in Unix and Microsoft.
3. Four to six years system administration experience
Work experience 4 - 6 years
Programmers
Roles and responsibilities
o Designing, developing, testing, and debugging web applications.
o Integrating new solutions into existing platforms.
o Optimizing and maintaining existing code/applications.
o Maintaining thorough documentation of all programs and procedures.
o Participating in code review and design.
Skill set
• Bachelor degree or HND in a computer science field
• At least 3 years experience in web development with PHP Programming language.
• Expert knowledge of JavaScript
• Must have completed NYSC
• Building complex layouts with HTML5 / CSS
• Browser rendering/performance optimization techniques
• Deep understanding of jQuery
• Good grasp of object oriented design and design patterns
• Experience working with data structures
• Additional skills welcome: NetBean IDE, Eclipse IDE, Adobe Creative Suite 3+, and MYSQL Workbench, Object oriented programming, Object relational mapper, web services, Integration, CakePHP, JSON, Mongo DB, XHTML, and XML.
Work experience 3-4years
Call Centre Agent
Roles and responsibilities
Duties and Responsibilities;
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skill set
Skills/Qualifications:
To be successful at this role the candidate must have the following;
• A good first degree in any discipline .
• Between 1 -2 years work experience.
• Customer Focus
• Very good Data Entry skills
• Strong Listening abilities
• Very good Phone etiquette
• Strong verbal communication skills
• Very good relationship building/interpersonal skills
• Strong problem solving skills.
• Ability to multi task
Work experience 1-2years
Customer Service Representative
Roles and responsibilities
Candidates will be required to:
• Display a good knowledge of the Company’s products.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Resolve products or service problems.
• Attend to client/customer needs politely.
• Offer support when needed.
• Escalate complex problems to the right persons.
Skill set
The following are the necessary skills and qualifications needed for this role;
• 2-3 years of previous experience in over the phone service delivery
• Minimum of OND in any discipline
• Must be eloquent
• Must be able to multitask
• Must be patient and professional in interactions with customers
• Must be able to process orders over the phone and handle requests and complaints.
• Must be competent in the use of Microsoft office tools
• Must be fast and accurate at typing
• Excellent oral and writing skills
• Excellent in handling telephone conversations.
Work experience 2-3years
Method of Application
Interested applicants should click here to apply online.
Being a small business also, we understand the unique challenges of running a business in Nigeria and therefore offer solutions which are drawn mainly from our experience and exposure.
We are passionate about our clients and see ourselves more as partners working towards a common goal. At SENCE it is not about how much we can make but how much we can do to make our clients' goals that much more achievable.
Knowing that we have given one more business a shot at becoming a force to be reckoned with is very vital to our existence.
Information Security Officer
Roles and responsibilities
The Information Security Officer (ISO) is responsible for the development and delivery of a comprehensive information security and privacy program. The scope of this program is company-wide, and includes information in electronic, print and other formats. The purposes of this program include: to assure that information created, acquired or maintained by the company and its authorized users, is used in accordance with its intended purpose; to protect the company’s information and its infrastructure from external or internal threats; and to assure that the company complies with statutory and regulatory requirements regarding information access, security and privacy.
The role has been broken down as follows;
Policy
1. Coordinate the development of the company’s information security policies, standards and procedures.
2. Work with key IT offices, data custodians and governance groups in the development of such policies.
3. Ensure that the company’s policies, support compliance with external requirements.
4. Oversee the dissemination of policies, standards and procedures to the office community.
Education and Training
5. Coordinate the development and delivery of an education and training program on information security and privacy matters for employees, other authorized users, and students.
Compliance and Enforcement
6. Serve as the company’s compliance officer with respect to the Company, State and Federal Information Security policies and regulations.
7. Prepare and submit required reports to external agencies.
Incident Response
8. Develop and implement an Incident Reporting and Response System to address the company’s security incidents (breaches).
9. Respond to alleged policy violations, or complaints from external parties.
10. Serve as the official company’s contact point for information security, privacy and copyright infringement incidents, including relationships with law enforcement entities.
Risk Assessment and Incident Prevention
11. Develop and implement an ongoing risk assessment program targeting information security and privacy matters.
12. Recommend methods for vulnerability detection and remediation, and oversee vulnerability testing.
Official Contact
13. Act as the official contact representing the company on Information Security matters; serve as the office contact point for external auditors and agencies, survey requests, etc on security/privacy matters.
14. Maintain Knowledgebase - Keep abreast of latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities pertaining to the company and its mission.
15. Emergency Preparedness - Take part in company’s Disaster Recovery Planning.
Skill set
• Bachelor’s degree in a related field required. Advanced degree preferred.
• Minimum 7 years of experience in Information Security, Information Technology or related field.
• Experience in developing and administering an information security program essential.
• Excellent policy development, program administration and compliance/incident response experience.
• Very good knowledge of the regulatory environment of information security is essential.
• Excellent project management.
• Written and oral communications skills.
• Ability to work collaboratively with a broad range of constituencies essential
• A demonstrated ability to work with diverse groups of people is required.
Work experience 7-8 years
Software Developer - PHP
Roles and responsibilities
A PHP developer is responsible for the layout, design and coding of a website specifically in PHP format. They figure out the technical and graphical aspects of a website. A PHP developer also maintains and updates an existing website.
Responsibilities and Duties
• Develop the programming code from scratch or by adapting existing website graphics packages and software to meet business requirements
• Uploading the web site onto a server and registering it with different search engines.
• Testing the website and identifying any technical problems and hitches
• Establishing the purpose of the website based on its target audience
• Determining any functionality that the site must support and developing PHP content based on practical approved layout
• Identifying the content type the site will host and ensuring compatibility with the PHP programming requirements
• Giving guidance on colors, layout and styles for the client website is very important
Skill set
• Skills in software graphics manipulation and web programming
• Creativity and imagination and an open mind
• Excellent interpersonal and communication skills
• Ability to adapt and pick up new techniques and technology
• Must be able to stay on top of advancing internet and computer technology and its effects to the business environment
• Must be thorough and precise in their work
• Ability to work individually or in a team to beat tight deadlines.
• Ability to multi-task
• Knowledge of international web standards and protocols is very important
• Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc.
• Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX etc.
• Good knowledge of relational databases, version control tools and of developing web services
• Experience in common third-party APIs (Google, Facebook, eBay etc.)
• Passion for best design and coding practices and a desire to develop new bold ideas
Education and Qualifications
• Degrees in Computer science, IT, Software Engineering, Web Development, Programming or other related field
• 0-2 years of Software Development experience in PHP.
• Certification in PHP Web Development, Graphics and Software Programming
• More specific Diploma, degree or certificate in Web Development, Multimedia Design, Web Design and Web Content Management is very beneficial.
Work experience 0-2 years
Software Developer - iOS
Roles and responsibilities
1. Design and build advanced applications for the iOS platform
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Unit-test code for robustness, including edge cases, usability, and general reliability.
4. Work on bug fixing and improving application performance.
5. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skill setThe requirements for this role are as follows;
• Bachelor/Master’s degree in Computer Science, Engineering or a related subject
• 0-2 years of Software Development experience
• 0-2 years’ experience or willing to learn iOS development
• Have published one or more iOS apps in the app store
• A deep familiarity with Objective-C and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle
Work experience 0-2 years
Software Developer - Microsoft SharePoint
Roles and responsibilities
We are looking for a Microsoft SharePoint Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation Microsoft SharePoint Applications that serves all the organization goals.
Responsibilities
1. Strong knowledge and understanding in Microsoft Office SharePoint Server 2007
2. 3 - 5 years' experience with ASP.NET Development.
3. Experience in developing and maintaining Web services and multi-threading.
4. Experience of building and maintaining application using object oriented methodology.
5. Workflow Developments.
6. Great communication and customer service skills.
7. KPI knowledge.
Skill set
• Bachelors/Master’s degree in Computer Science, Engineering or a related subject
• 0-2 years of software development experience
• 0-2 years’ experience or willing to learn of SharePoint development
• Experience with Visual Studio environment
• Basic Knowledge of Networks and Domain
• Solid understanding of the Software Development life cycle.
Work experience 0-2 years
Software Deveoper - DotNet
Roles and responsibilities
1. Working within the Technology team, specifically on the software design and development of commercial web-based software products and applications
2. Design, implement, and tune enhancements that work within the startup environment
3. Work within Market pander’s software development expectations, processes, and quality initiatives
4. Work to accurately evaluate risk and estimate software development tasks
5. Strive to continually improve technical and developmental skills
6. Collaborate with cross-functional teams to define, design, and ship new features.
7. Work with outside data sources and API's
8. Unit-test code for robustness, including edge cases, usability, and general reliability.
9. Work on bug fixing and improving application performance.
10. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skill set
• Bachelors /Master’s degree in Computer Science, Engineering or a related subject
• 0 to 2+ year of experience with web development on ASP.NET 2.0 or above
• 0 to 1+ year of experience with HTML/CSS, JavaScript, jQuery
• 0 to 1+ year of experience with Database Fundamentals (SQL Server/MySQL)
• Experience with any Source control tool
• Ability to understand and create ERD, Class Design etc
• Knowledge of data structures and algorithms, since we will develop a lot of search tools and applications
• Good Communication skills
• Must show flexibility to learn & work on other technologies apart from SaaS/Cloud
• Experience working in small teams
• Solid understanding of the full mobile development life cycle.
Work experience 0-2 years
Software Developer - Android
Roles and responsibilities
1. Design and build advanced applications for the Android platform
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Work with outside data sources and API's
4. Unit-test code for robustness, including edge cases, usability, and general reliability.
5. Work on bug fixing and improving application performance.
6. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skill set
• BSc/MSc degree in Computer Science, Engineering or a related subject
• 0-2 years of software development experience
• 0-2 years’ experience or willing to learn Android development
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.
Work experience 0-2 years
Network Engineers
Roles and responsibilities
The network engineer will be responsible for the smooth operation of the organization’s Voice as well as Data network for providing maximum performance and availability for the users. He/She will ensure that all the branches like LAN, WAN and VOIP are designed installed and maintained. This position requires the candidate to be technically updated and be well versed in using all kinds of upcoming software and technologies.
Duties
The following represents the duties and responsibilities for this role
• Configures and supports the network mechanism and instruments.
• Configures and supports firewall systems.
• Designs Networks and provides customers with specific solutions.
• Monitors Network and Network security.
• Manages and monitors System Utilization as well as Back-up utilization.
Skill set
Essential qualifications and requirements for this job include the following;
1. A minimum of a Bachelor degree in any Computer related course.
1. Good working knowledge of CCNP, CCNA.
2. A minimum of 2 years’ experience in and sound knowledge of Network and System administration and other relevant field.
3. Very good knowledge of Cisco as well as other vendor routers.
4. Good knowledge and experience of Configuration and Management of Switches.
5. Awareness of ISP operation. And should be well versed in address and routing management.
6. Good knowledge of security as well as risk management preferably in an ISP environment.
7. Practical knowledge of NAT and IPSEC
8. Experience of Code Management and Revision Control System is an added advantage.
9. Some experience in sound Project Management and Handling is an added advantage.
Work experience 2-3years
Network Operations Centre (NOC) Engineers
Roles and responsibilities
The Network Operations Centre is where information technology specialists perform their work using highly expensive and sophisticated tools and equipment and from where network monitoring and control is implemented over a telecommunication or satellite. This is where network problems are found and resolved; data updated and new software distributed. The Engineers who work at the Centre will be responsible for efficient functioning of the organization’s network system.
The following levels of Engineers are required for this role;
a. Network Operation Centre Shift Leader (Suited for A Network Engineer with more than 5 years’ experience) – REF (SENOC48/a)
b. Tier 1 Engineer – (Suited for IT students) (Ref SENOC48/b)
c. Tier 2 Engineer – (Suited for a fresh graduate Engineer ) REF (SENOC48/c)
d. Tier 3 Engineer - (Suited for a Network Engineer with minimum of 3 years’ experience) REF (SENOC48/d)
The NETWORK OPERATION CENTRE engineers execute a variety of jobs such as administering and configuring Cisco routers, changing firmware (small and fixed software programs) regularly, resolving network issues and checking that multimedia files transmitted via networks are working properly.
Duties
• Supervises the functioning of network components and makes sure that they are active and problem free.
• By applying essential software application and hardware tools detect and identify the nature of problems and solve them problem.
• Takes network problem complaints from the users, analyzes them and depending on the difficulty of the problem, either seeks help or solves them himself.
• Takes the help of technical experts from the organization or from outside (if required) to solve a problem.
• Manage complaints and ensure that they are resolved.
• Completes work according to policies of the company.
• Maintains a detailed record of the problems and methods used to solve it.
• Maintains network facilities for continuous performance.
• Synchronizes with technical staff to design and create new software applications for supervising network performance and operations.
• Carries out inspections on a regular basis on network performance and prepares final reports for management.
• Deals with power outages, black holes, network failures and ensures the stability of the main network.
Skill set
To qualify the candidates must have the following;
• A bachelor degree in Information Science or Computer Science.
• A good experience in handling computer networks.
• Experience in hardware and software used by the company are generally given priority.
• Ability to solve different network problems which may include those that cannot be resolved using typical methods.
• Ability to think ahead in order to identify and use special measures in problem solving.
• Ability to understand information in different formats such as pictorial, verbal and print representations.
• Good communication skills
• Excellent problem solving capabilities
• Demonstrable technical knowledge.
Call Centre Operations Manager
Roles and responsibilities
The roles and responsibilities for this job are as follows;
• Determining Call Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;
• Identifying and evaluating state-of-the-art technologies;
• Establishing technical specifications, and production, productivity, quality, and customer-service standards;
• Contributing information and analysis to organizational strategic plans and reviews.
• Developing Call Center systems by developing customer interaction and voice response systems, and voice networks;
• Maintaining and improving Call Center operations by monitoring system performance, Identifying and resolving problems, preparing and completing action plans;
• Accomplishing Call Center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, disciplining employees and communicating job expectations;
• Administering scheduling systems;
• Planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures.
• Meeting Call Center financial objectives by estimating requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Preparing Call Center performance reports by collecting, analyzing, and summarizing data and trends.
Skill set
To be successful in this role the candidate must have the following;
• A good first degree in any Subject, Computer Science or Engineering will be preferred.
• Minimum of 5 years work experience managing a Call Centre.
• Good exposure to Process Improvement
• A good understanding of processes and how to manage them
• Customer Focus
• Strong Listening abilities
• Very good Phone etiquette
• Strong verbal communication skills
• Very good relationship building/interpersonal skills
• Strong problem solving skills.
• Ability to multi task
• A very good team player
Work experience 5 - 6 years
System Administrators
Roles and responsibilities
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology.
This individual is accountable for the following systems: Windows based systems. Knowledge of Apple based systems, Android, Blackberry, Linux systems. The duties have been broken down as follows;
SA Engineering and Provisioning
1. Engineering of SA-related solutions for various project and operational needs.
2. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
3. Develop and maintain installation and configuration procedures.
4. Contribute to and maintain system standards.
5. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Operations and Support
6. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
7. Perform regular security monitoring to identify any possible intrusions.
8. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
9. Perform regular file archival and purge as necessary.
10. Create, change, and delete user accounts per request.
11. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
12. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Maintenance
13. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
14. Upgrade and configure system software, infrastructure applications per project or operational needs.
15. Maintain operational, configuration, or other procedures.
16. Perform periodic performance reporting to support capacity planning.
17. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
18. Maintain data centre environmental and monitoring equipment.
Skill set . Bachelor degree, with a technical major, such as engineering or computer science.
2. Systems Administration/System Engineer certification in Unix and Microsoft.
3. Four to six years system administration experience
Work experience 4 - 6 years
Programmers
Roles and responsibilities
o Designing, developing, testing, and debugging web applications.
o Integrating new solutions into existing platforms.
o Optimizing and maintaining existing code/applications.
o Maintaining thorough documentation of all programs and procedures.
o Participating in code review and design.
Skill set
• Bachelor degree or HND in a computer science field
• At least 3 years experience in web development with PHP Programming language.
• Expert knowledge of JavaScript
• Must have completed NYSC
• Building complex layouts with HTML5 / CSS
• Browser rendering/performance optimization techniques
• Deep understanding of jQuery
• Good grasp of object oriented design and design patterns
• Experience working with data structures
• Additional skills welcome: NetBean IDE, Eclipse IDE, Adobe Creative Suite 3+, and MYSQL Workbench, Object oriented programming, Object relational mapper, web services, Integration, CakePHP, JSON, Mongo DB, XHTML, and XML.
Work experience 3-4years
Call Centre Agent
Roles and responsibilities
Duties and Responsibilities;
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skill set
Skills/Qualifications:
To be successful at this role the candidate must have the following;
• A good first degree in any discipline .
• Between 1 -2 years work experience.
• Customer Focus
• Very good Data Entry skills
• Strong Listening abilities
• Very good Phone etiquette
• Strong verbal communication skills
• Very good relationship building/interpersonal skills
• Strong problem solving skills.
• Ability to multi task
Work experience 1-2years
Customer Service Representative
Roles and responsibilities
Candidates will be required to:
• Display a good knowledge of the Company’s products.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Resolve products or service problems.
• Attend to client/customer needs politely.
• Offer support when needed.
• Escalate complex problems to the right persons.
Skill set
The following are the necessary skills and qualifications needed for this role;
• 2-3 years of previous experience in over the phone service delivery
• Minimum of OND in any discipline
• Must be eloquent
• Must be able to multitask
• Must be patient and professional in interactions with customers
• Must be able to process orders over the phone and handle requests and complaints.
• Must be competent in the use of Microsoft office tools
• Must be fast and accurate at typing
• Excellent oral and writing skills
• Excellent in handling telephone conversations.
Work experience 2-3years
Method of Application
Interested applicants should click here to apply online.
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