DOCS Nigeria Ltd Various Jobs career in Nigeria 2013

DOCS Nigeria Ltd is a subsidiary of International Healthcare Services Ltd, a leading international healthcare company with footprints in the USA, Africa and the Caribbean. DOCS Nigeria will operate a network of concierge clinics and heart centers. We are well known for best practices and innovative use of technology to enhance the quality of healthcare services.

Our clinics are fully integrated with a robust tele medicine platform that include comprehensive practice management tools, electronic health records and image management systems that allow for remote access of medical data and images. Our physicians obtain expert opinions and support from our network of accomplished clinicians overseas, through our tele medicine and electronic platforms and can communicate with other affiliated physicians across various continents and countries

Operations Manager

The Operations Manager (OM) assumes responsibility for day to day operations and cost containment at the organization and will work directly with the COO and other members of the Senior Management team to meet the strategic goals and objectives of the organization ensuring efficient and smooth operations and fiscal discipline without compromising quality, client satisfaction or employee morale. The individual functions in a decentralized organization and is accountable to the COO; Executive Directors and Senior Management. Works under the direction of the COO, in a collaborative manner with the Clinical line leaders, service directors and managers to achieve stated and desired objective.

Responsibilities

The Operations Manager working in concert with the COO (jointly with the COO) assumes full responsibility for efficient operational and fiscal management of the all DOCS programs including, but not limited to:

• DOCS VIP Clinics and Heart Centers
• DOCS 24×7 Medical Call Center
• DOCS Hypertension Squad
• DOCS Telemedicine Service and Electronic Consultations
• DOCS Remote Patient Monitoring Service
• Glo-DOCS 24×7 Service

The OM is responsible for achieving specified program benchmarks, assuring quality care while delivering efficient and timely operations and financial management at DOCS at all times. It is important that the occupant of this post function effectively in stressful situations. This position requires skill in interpersonal relations, group dynamics, problem solving, interviewing, observation, counseling, and teaching. Additionally, the ability to evaluate other personnel and to use good judgment in determining priorities and modifications of assignments is required. The Operations Manager position requires in-depth knowledge of operational and management theory and practice, expert skills in financial management, communication, understanding, and the ability to incorporate operations and personnel management principles.

The OM must have great eye for details, must be goal oriented, must be able to multi-task and yet able to prioritize and be on schedule with task completion and deliverables. Knowledge, understanding, and acceptance of the philosophy and policies of DOCS are required. The OM will work closely with management, nursing, clinical, technical, sales and marketing and staff and physicians to assure quality patient care, service distribution, efficient and timely operations and achievement of clinical, strategic, sales and business objectives. Follows Behavioral Standards and Policies of DOCS.

Purpose and distinguishing characteristics

Working in concert with other members of the management team, the OM directs operational services and fiscal controls, within scope of assignment. The OM organizes, plans and directs service department functions and activities to meet strategic objectives of the company, improve performance and ensure business growth. Develops objectives, rules and regulations, and policies and procedures of financial management and Operations; establishes, implements, monitors, evaluates Institutional performance in relation to DOCS objectives. The OM ensures compliance with all HR policies, operational and financial standards as well as adherence to institutional objectives and policies pertaining to Financial Management, Operations and Administration.

Examples of tasks

This list contains tasks that are typically associated with the job. It is not all-inclusive.

• Responsible for driving Revenue Generation while keeping operational cost down to meet program benchmarks without compromising quality
• Develops and coordinates plans and policies, resources, and mission as well as goals, vision, and expectations of DOCS; prepares and updates plans and priorities.
• Sets goals, establishes priorities, manages resources, and develops concepts and approaches, reviews projects progress and results; makes management decisions.
• Participates in establishing direction, goals, and policies. Meets with managers, staff and physicians to determine needs and challenges.
• Supervises subordinate personnel including: determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
• Acts as a resource to team members, participates in team and professional meetings and gives input as to needs of clients.
• Provides consultation, makes recommendations, gives appropriate advice, and/or facilitates decisions about operations as they affect testing or procedures recommended for patients or services delivered to clients.
• Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, or customers.
• Monitors and evaluates DOCS operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement and when accepted ensure that such recommendations are implemented without undue delay.
• In consultation with COO, manages and sets performance benchmarks for staff and physicians, monitors, tracks and reports on operational and financial performance based on established benchmarks.
• The Operations Manager will be responsible for implementing cost accounting and internal audit processes to avoid wastage and maximize income.
• The Operations Manager working in concert with the COO will be responsible for managing vendor relationships and ensuring that all receivables and payables including all inter-company debt repayments are properly registered and scheduled with the Financial Officers for timely payment as not to jeopardize operations.
• The Operations Manager will be responsible for maintaining the fixed asset register and tracking Inventory to ensure that essential supplies are always in stock without creating an oversupply situation.
• The OM must be actively involved in all promotions and marketing initiatives including Community Outreach programs to drum up business for the company.
• Delivers presentations, stand up training, or instruction to staff, management, clients, or the general public.
• Other tasks as assigned.

Knowledge, Skills, and Abilities

Knowledge of the following theory, principles, practices and/or content:

• Principles, theories, and practices of Operations, Management and Organizational dynamics
• Principles, theories, and practices of Operations, Management and Organizational dynamics
• DOCS objectives, organization, structure and mission
• Principles, theories, and practices Finance, Accounting and Operations
• DOCS organizational program(s)
• Instructional methods and techniques

Skills / ability to:

• Develop approaches for implementation of an idea, program or change in operations
• Establish objectives and specify the strategies and actions to achieve these objectives
• Control or direct the operation of a program or function
• Develop and/or implement new policies/procedures/standards and/or rules/regulations
• Plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines
• Plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines
• Coordinate the activities or tasks of people, groups and/or organization(s)
• Monitor or track information or data
• Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
• Deal with people in a manner which shows sensitivity, tact, and professionalism
• Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
• Evaluate information against a set of standards
• Deliver presentations or training using acceptable methods and techniques
• Speak before a group of people

Other requirements

Required Licenses

Continuing Education in Financial Management and Operational Techniques

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