Graduate Jobs Vacancies at Touchstone Network company Limited( Call Center Agents) Nigeria 2013

Touchstone Network company Limited is looking to recruit the very best individuals to help us deliver first-class service to our customers. We need experienced, energetic, and

highly motivated individuals to fill vacant positions.
To join us you must be; committed, flexible, reliable, enjoy working in a challenging and fast-moving environment, helpful and efficient over the phone with clients and customers.

1. Position: Contact Center Agent
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013

Job Function/Responsibilities:

•Support and provide superior service via phone, e-mail and fax as a receiver and caller
•Use listening and questioning skills that support effective telephone communication.
•Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
•Understand the impact of attitude in handling calls professionally
•Effectively deal with job stress, angry callers, and upset customers
•Use the most appropriate way to communicate with different behavior types on the telephone.
•Apply the proper telephone etiquette to satisfy various customer situations.
•Apply appropriate actions to effectively control a telephone call.
•Meet commitments to customers
•Display Time flexibility towards shifts as per work floor requirements

QUALIFICATIONS:

• Must have Customer Service experience
• Must have a strong proficiency in Microsoft application
• Ability to work in a fast-paced environment and multi-task
• Must be detail oriented and possess good oral and written communication skills in English and any other major Language in Nigeria
Minimum of HND in a related discipline
• 1-3 years of relevant experience

Skills
• Excellent communication skills.
• Must be confident.
• Must have a clear telephone voice.
• Should be able to work unsupervised and have very good work ethics.
• Must be flexible and adaptable.
• Candidate must be smart.
• Ability to speak one or more major Nigeria language
• Must be able to deal with all types of people.
• Proficient IT skills.

2. Position: Contact Center Supervisor
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013

Job Function/Responsibilities:

•Managing the daily running of the call center;
•Setting and meeting performance targets for speed, efficiency, quality and sales;
•Liaising with team leaders, operatives and third parties to gather information and resolve issues;
•Monitoring random calls to improve quality, minimise errors and track operative performance;
•Improve quality results by recommending changes.
•Reviewing the performance of Contact Center Agents and identifying training needs.
•Recording statistics, user rates and the performance levels of the center and preparing reports;
•Handling the most complex customer complaints or enquiries;
•Organising staffing, including shift patterns and the number of staff required to meet demand;
•Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
•Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned.
•Candidate must be based in Abuja or willing to relocate to Abuja.

QUALIFICATIONS:

•Must be detail oriented and possess good oral and written communication skills in English and any other major Language in Nigeria
•Outstanding customer service skills required
•Must have the ability to work independently
•Must have a strong proficiency in Microsoft application
•Must have excellent analytical, problem solving, decision-making, and follow-up skills
•Excellent time management and leadership skills required
•Computer keyboarding and navigational skills required
•Prior supervisory/lead experience within a call center environment a definite plus
•Minimum of HND in a related discipline
3-5 years of relevant experience

3. Position: Front Desk Officer
Job Type: Full Time
Location: Abuja
Open Period: 19/07/2013 to 31/07/2013

Job Function/Responsibilities:

•Being the first point of contact for visitors
•Answering company phones and directing calls to the appropriate team member
• Pick up and deliver the mail
• Open and date stamp all general correspondence
• Maintain the general filing system and file all correspondence
• Maintain an adequate inventory of office supplies
• Provide word-processing and secretarial support
• Respond to public inquiries.
•Updating company social media profile
• Other duties as assigned.
•Candidate must be based in Abuja or willing to relocate to Abuja.
QUALIFICATIONS:

•Outstanding customer service skills required
•Must be detail oriented and possess good oral and written communication skills in English and any other major Language in Nigeria
•Must have the ability to work independently
•Must have a strong proficiency in Microsoft application
•Excellent time management skills required
•Minimum of OND in a related discipline
1-3 years of relevant experience

TO APPLY

Send your CV to careers@tnclonline.com with the position you are applying for as the subject.

Closing date: 31/7/2013