Customer Service Manager job career at Standard Chartered Bank Nigeria 2013

Job Description
	Service quality & Sales effectiveness -Management of Service Delivery - Review of staff output to ensure adherence to specified service standards. -Manage/recommend workflow changes for greater efficiency. -Supervise day to day operational activities in the front office. -Provide leadership and direction to the sales efforts of the branch and ensure that periodic targets on liabilities, revenues and related KPI's are achieved. -Carry out responsibilities as may be assigned from time to time. Operational Risk Management and Control. -Raise awareness of money laundering prevention by training staff. -Monitoring of vault cash limit -Analysing and reporting of management statistics.
	Key Roles & Responsibilities
	The role holder leads and motivates the staff within the branch in driving strategic initiatives to meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships with customer segments. The role entails the creation of an operations environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements. The incumbent has overall accountability for people management in the branch and must drive behaviors to enable optimal service quality to customers. In line with this, the role holder will groom and develop talents for building bench strengths.
	Qualifications & Skills
	- Minimum of First Degree - At least 7 years banking experience In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
	Diversity & Inclusion
	Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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